Terms & Conditions

Terms and Conditions:

Acceptance of terms of use:

These terms and other applicable conditions and notices contained herein govern your use of the CKB Products website and services. These terms of use are an ongoing contract between you and CKB Products Wholesale and apply to your use of our service and website. These terms of use affect your rights and you should read them carefully.

Fees and cancellations:

You agree to our additional fees and cancellations policy.

All postage fees, both to you and back to us are the responsibility of the purchaser. All returns must be preauthorized.  There will be a 10% restocking fee on all returned merchandise. (No restocking fee on exchanges.)  Please do not mail any merchandise back without first contacting returns@ckbproducts.com. Any products sent back without first obtaining a return authorization will be automatically returned to you at your expense with absolutely no exceptions.

Order Cancellations:

1) Orders can be canceled only if the order has not yet been shipped.

2) There will be a 3% order cancellation fee on all orders paid for by credit card to cover the credit card processing fees.

3) Orders can be canceled by emailing us or calling (888) 252-2897

Limitations of Liability:

CKB Products is not responsible for incidental or consequential damages or losses due to defective products, errors in shipping your order, or any other errors real or perceived. The limit of our liability is the replacement or refund for any item you purchase from us after you return the item(s).

In no event shall CKB Products Wholesale, its parent companies, its subsidiaries, its members, its partners, its joint ventures, its affiliates, its suppliers, its licensors, its contractors or their respective agents or employees be held liable for costs or procurement of substitute goods or services, lost profits, lost data, business interruption, attorneys fees or any direct, indirect, special punitive, incidental, exemplary or consequential damages, (or any kind of damages whatsoever). This applies even if CKB Products Wholesale has been advised of the possibility of such damages; whether in an action under contract, negligence, tort or any other legal or equitable theory of recovery; arising out of or in connection with the use, inability to use, or performance of the information, merchandise, and materials available from the CKB Products Wholesale web site, or any part thereof, or your reliance on or use of information, services or merchandise provided on or through the CKB Products Wholesale web site, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, any failure of performance, computer virus, communication line failure, theft, destruction, or unauthorized access to, alteration of, or use of your account, whether for breach of contract, negligence or under any other cause of action. In the event CKB Products Wholesale is found liable under any circumstance under the terms of this agreement, CKB Products Wholesale's liability shall be limited to the replacement or refund for any product or service purchased from us and the replacement or refund for product will be made after the return of the product to CKB Products Wholesale.

Pricing:

We reserve the right to change prices at any time. Due to possible information misrepresentations, we may correct typographical and printing errors related to prices at any time. Members should be aware that product prices can and do fluctuate as a result of a supplier changing their wholesale pricing, oil prices, demand for a product as well as product availability.

Shipping and Handling:

Sometimes situations arise that are out of our control.  Among the most common is damaged merchandise through shipping.  In the case that your order, in whole or in part, is damaged by the carrier it has to be claimed with that carrier.  We will replace defective merchandise but cannot be held liable for the actions of the freight carrier but will work with them to make sure your transaction is complete.

Transit times are estimated.  CKB Products does not guarantee any order can or should arrive within a given time frame unless otherwise committed to in writing.  CKB Products does not offer shipping refunds for carrier-faulted late or delayed deliveries unless the following services are used.  UPS Next Day Air, UPS 2 Day Air, UPS 3 day ground and USPS Express mail.  Shipping services are not sold as, or implied to be, guaranteed services.

CKB Products and it's shipping affiliates are not responsible for deliveries that are not received if 1) the order shipped to the address provided at the time the order is submitted and that address isn't entered in correctly by the buyer and 2) if the package is undeliverable as addressed and is subsequently lost in transit.

Additional Terms and Information:

- Knife laws vary. Please check with your local law enforcement agency for the laws in your area before deciding to buy our knives.

- The retail prices in the catalog and on our website are reference retail prices. A reference retail price is the full retail price of the same or similar merchandise offered by department stores, specialty shops and other non discount sellers; or our suggested retail replacement cost at open stock prices. No representation is hereby made that substantial sales are or will be made at the reference retail price. The reference retail prices were determined at the time this catalog was printed and may be changed without notice. Reference retails are not necessarily our present or former prices and are used to assist you in comparative shopping. We believe our superior quality and warranties make our products the "best buy" every time.

- Some Items such as personalized products and white and clear umbrellas are not eligible for return.  By purchasing these products you agree that they cannot be returned.

- Most of our products carry warranties and some carry extended warranties.  Warranty information can be found in our catalog or can be obtained by emailing returns@ckbproducts.com.  ALL PRODUCTS HAVE A 10 DAY MONEY BACK GUARANTEE!

- By creating your account at CKB Products Wholesale you agree to our terms in their entirety and will honor our policies in full and without exception unless CKB Products, at its sole discretion, agrees to other terms with its individual members.